Since starting Libran in 2003 we have campaigned to get the government and press interested enough to take some action about the plight of the millions of people who have been or will be affected by the mis-selling of endowment policies.
This includes the dreadful way complaints have been handled by big financial institutions leading to some of them being fined as well as the shameful use of time-bars to reject perfectly legitimate complaints under a technicality.
The mis-handling of the endowment mis-selling debacle continues on a daily basis.
The governing body, the Financial Services Authority introduced new rules on time barring in June 2004 and in this release also asked for companies to treat complaints ‘sympathetically’ with regard o these rules. With a few notable exceptions, many of the major financial institutions in the UK are applying these time bars with absolute rigidity. Even if you have been seriously ill with cancer, mental illness or suffering a bereavement, all of which the Financial Ombudsman Service deem to be ‘exceptional circumstances’ some companies are attempting to apply the time bar rules to complaints.
It may be within the rules but the heads of companies that take this stance should hang their heads in shame at the attempt to avoid financial liability for past actions of their advisers.
During 2005 a number of publications helped to raise the profile and continue to highlight the mess that passes for a review of these previous sales. Listed below are a few of the articles that have featured Libran Compensation.